Short notice changes, last minute cancellations, late arrivals, & missed trips are costly to our small business, as a result we have simplified our polices.

*Important*

All changes, rescheduling, and cancellations made before departure are to be completed by the guest using your customer portal, the link is in your confirmation email, (look for the yellow ticket). This link is included in all other email correspondence as well.

Rescheduling

Date / time changes must be made at least 5 Days before departure. No schedule changes are permitted after that point in time.

Cancellations

Guest-initiated cancellations must be made at least 3 days (72 hours) before departure to receive a full refund to the original form of payment.

Cancellation requests made inside of this window up until 24 hours before departure must be requested via email to info@jbrailriders.com. These cancellations will be treated as a last-minute cancellation and you will receive a Railriding Credit in the form of a gift card minus (-) previously paid booking fees & an additional 15% cancellation fee. Refund gift cards will not expire and are fully transferable to another person. Guest initiated cancellations made within 24 hours of departure will NOT receive a refund.

If we decide it’s necessary to conduct a company-initiated trip cancellation for any reason at any time up to and at departure time guests will receive a full ticket value Railriding Credit less any booking fees. There will not be a cancellation fee for a company-initiated cancellation. Guests who have added Joseph Branch Trip Protection (JBTP) will receive a full ticket value refund back to their original form of payment, less the JBTP and booking fees.

Additional protection

Joseph Branch Trip Protection (JBTP)

During booking guests are offered the opportunity to add Joseph Branch Trip Protection (JBTP) to their booking for a small 10% fee. With JBTP, changes are permitted up until 12 hours before departure & cancellations made inside of the 72 hour window and at least 12 hours before departure will receive a full ticket value refund back to the original form of payment. Booking and JBTP fees will not be refunded.

Cancellation requests must be submitted via email to info@jbrailriders.com.

Cancellation requests within the 12 hour cutoff will not receive a refund regardless of the purchase of JBTP.

In the event of a company-initiated cancellation Guests with JBTP will receive a full ticket value refund back to their original form of payment, less the JBTP and booking fees.

Joseph Branch Trip Protection may be added to any purchase up to 30 days prior to departure. To add JBTP post purchase email info@jbrailriders.com. Include the name the booking was placed under, the booking id number if available, and an authorization to charge your card on file.

Emergency Changes / Cancellations

Communication is key, if you absolutely have to make a short notice change or cancellation, please contact us prior to your scheduled arrival time and we will discuss your options. We are a family run, human company, extenuating circumstances will be addressed on a case by case basis but we do encourage you to add trip protection to protect your investment.

Unforeseen Company Wide Closure 

Rail bike companies rely on lots of moving parts and entities who must consistently shake hands for operations to run smoothly and for many aspects to run at all. Being such a rare entity makes this extra interesting and challenging. 

In the event of a company wide closure we will make every effort to refund existing bookings and outstanding gift card balances. We will not be responsible or liable for any other costs, e.g. lodging, travel, loss of wages, etc.

If something like this would to happen we ask for your patience and understanding as this would mean the loss of our livelihood for our family.

Final Thoughts

We understand there is sometimes a need to adjust or cancel bookings, that’s life, but things such as last minute cancellations, late arrivals, and no shows often prevent others who may want to go from having an opportunity to do so. We try to keep our policies fair, but we also strive to limit these occurrences as much as possible. We are here if you need assistance rescheduling and may get you a gift card if you need to wait. We appreciate your understanding.

During booking guests are offered the opportunity to add Joseph Branch Trip Protection (JBTP) to their booking for a small 10% fee. With JBTP, changes are permitted up until 12 hours before departure & cancellations made inside of the 72 hour window and at least 12 hours before departure will receive a full ticket value refund back to the original form of payment. Booking and JBTP fees will not be refunded.

Cancellation requests must be submitted via email to info@jbrailriders.com.

Cancellation requests within the 12 hour cutoff will not receive a refund regardless of the purchase of JBTP.

In the event of a company-initiated cancellation Guests with JBTP will receive a full ticket value refund back to their original form of payment, less the JBTP and booking fees.

Joseph Branch Trip Protection may be added to any purchase up to 30 days prior to departure. To add JBTP post purchase email info@jbrailriders.com. Include the name the booking was placed under, the booking id number if available, and an authorization to charge your card on file.

Late Arrivals

Arrive at the time instructed. Late arrivals will be treated as a no show. If you are not present for our safety orientation you will not be permitted to ride. No exceptions. Your instructed arrival time is setup to allow time for check-in, safety orientation, and seat adjustments. There will be no refunds or rescheduling for late arrivals or missed trips.

No-Call No-Show

If you do not show up you are NOT ELIGIBLE for a refund or rescheduling.

Booking Errors

We make great efforts to make everything you need to know as clear as possible. Please take your time to read and book the correct equipment for your needs. If you need help reach out to us at info@jbrailriders.com

Over booking: If you overbook your trip you will not receive a refund for unused cars/seats. These errors cost us potential guests who may have wanted to go and couldn’t.

Under booking: We do not hold cars aside for walkups. If you under book for your seating needs, there is a likelihood that we won’t have enough space for everyone to ride. We will not refund the items already booked if this happens. 

We reserve the right to maintain a safe and enjoyable atmosphere for all our guests, and thus we reserve the right to refuse service to inattentive, disrespectful, or misbehaving guests without refund. Ignorance of and/or blatant disregard of our rules and expectations will not be tolerated.

We will operate in light rain. We have had many fun trips on days with predicted rains. The weather changes rapidly and much of the predicted precipitation tends to stick to the mountains.

Inclement Weather Procedures

In the event of poor conditions that are expected to change rapidly we will start with a 15 minute delay and continue with delays in 15 minute intervals up to one hour until it clears. If it doesn’t improve we will be forced to cancel and attempt to reschedule the trip.

Poor Condition Rain Check Gift Card Refund

We reserve the right to cancel outings for any reason we deem necessary. If this happens we will make every effort to work with you to find an alternative time or date for you to enjoy Railriding. If we cannot make that happen we will issue a full ticket value refund via a Rain Check gift card*.

We are very cautious when it comes to our guest and guide safety. However, if we deicide that we will operate a trip in conditions that you don’t want to ride in and you choose to cancel due to those conditions you will receive a credit in the form of a Rain Check gift card*. This applies to an at the time of the trip decision. All other cancellations or changes will be subject to our standard terms.

*You may receive a full ticket value refund back to the original form of payment if you elected to add Joseph Branch Trip Protection to your booking. 

We generally are able to operate in most conditions with the exception of the following:

• Temperatures above 103 degrees 
• Thunderstorms, any sign of lighting
• Heavy rain (not very enjoyable and we loose traction)
• Wet conditions (any active precipitation) in weather colder that 45 degrees
• Heavy fog
• Smokey conditions where the air quality index is above 150: Unhealthy level or higher
• Extreme winds or dust storms
• A combination of these at varying degrees of intensity 

Essentially it comes down to ensuring the safety of everyone and making sure your Railriding experience is memorable for all the right reasons.

Please refer to our Policies page for weather related cancellation details and more.

Prohibited Items

• Alcohol
• Hard sided / foam coolers
• Animals
• Sour attitudes
• Frowns
• Loud speakers (headphones are fine)

Prohibited Activities

The following activities are strictly prohibited on all Railriding grounds including our parking areas, restrooms, and anywhere along the trips.

• No Smoking / Vaping (we traverse high fire risk areas on all of our trips)
• No Alcohol or Drug Use

• No playing Loud Music
• Please try to keep profanity in check

Railriding is a family friendly activity and these restrictions are in place for guest safety, the safety of the environments we explore, and to ensure all guests enjoy themselves in a fun, safe, and welcoming environment.

There is no safe way to transport an animal onboard a Railrider.

It is strictly prohibited in our use contract with the Railroad to have an animal onboard in any capacity, this is out of our hands.

On-Site Pet Boarding

Local Pet Boarding