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Rescheduling

Booking changes must be made at least 48 hours prior to your trip or your booking will remain as booked.

 

Cancellations

For Small Groups (less than 10)

Cancellations must be made at least 24 hours prior to your trip to receive a refund.

 

For Large Groups (10 or more guests)

Cancellations must be made at least 48 hours prior to your trip to receive a refund.

 

Credit Card refunds may result in a 2% transaction fee.

 

Any cancellations made inside of these windows will receive a credit in the form of a gift card for future use.

 

Late Arrivals

Like a train, we run on a set schedule. Your instructed arrival time allows for check-in, safety orientation, and seat adjustments. We cannot wait, we will leave at our scheduled time.

If you arrive late but contact us:

We'll do our best to fit your party onto another departure time for the same day.

If this isn't feasible you will forfeit your tickets and will not receive a refund.

 

No-Call No-Show

If you simply do not show up you are NOT ELIGIBLE for a refund.

 

Extenuating Circumstances

We are a family run human company, extenuating circumstances will be addressed on a case by case basis.

 

We understand there is sometimes a need to cancel or adjust bookings, that's life, but things like same day cancellations and no shows often prevent others who may want to go from having an opportunity to do so. We try to keep our policies fair but we also strive to limit these occurrences as much as possible. Thank you for your understanding.

 

We reserve the right to cancel outings for any reason. If this happens we will make every effort to work with you to find an alternative time or date for you to enjoy Railriding. If we cannot make that happen we will issue a full refund.

We will operate in light rain. We have had many fun trips on days with predicted rains. The weather changes rapidly and much of the predicted precipitation tends to stick to the mountains.

 

When we won't go

We will not operate in heavy rain, signs of lightning, or heavy fog / smoke.

 

Inclement Weather Procedures

In the event of foul weather we will start with a 15 minute delay and continue with delays in 15 minute intervals up to one hour until it clears. If it does't clear we will be forced to cancel and attempt to reschedule the trip.

 

Weather Refunds

We reserve the right to cancel outings for any reason. If this happens we will make every effort to work with you to find an alternative time or date for you to enjoy Railriding. If we cannot make that happen we will issue a full refund.

Only one discount per purchase

 

Guests 65+ save $5 off your total. 

USE PROMO CODE: 655off
(At least one passenger in the party must be over 65)

 

Groups SAVE 10% off your total. Minimum of 10 guests required
USE PROMO CODE: groupsave10

 

YOU MAY COMBINE THE ABOVE DISCOUNTS WITH ONE OF THESE IF APPLICABLE

 

Active Military / Veteran?  Thank you for your service. Book and pay upfront and
present your Military ID to a crew member for a discount.

 

WE LOVE LOCALS!  Wallowa and Union County residents will receive a discount.
Book and pay upfront and present your ID to a crew member for your discount.

Prohibited Items

  • Hard sided / foam coolers
  • Animals
  • Sour attitudes
  • Frowns

Prohibited Activities

The following activities are strictly prohibited on all Railriding grounds including our parking areas, restrooms, and anywhere along the trips.

  • No Smoking/Vaping 
  • No Alcohol or Drug Use
  • No Speakers or Loud Music
  • Please try to keep profanity in check

Railriding is a family friendly activity and these restrictions are in place for guest safety, the safety of the environments we explore, and to ensure all guests enjoy themselves in a fun, safe, and welcoming environment.

In accordance with the Wallowa County Railroad Authority rules we do not allow animals of any kind on our trips.

Our privacy policy is simple.

We never, ever, share your information beyond our company JO Tours, LLC which includes dba Joseph Branch Railriders and dba JO Paddle.

We are fully PCI compliant and all online transactions are conducted over secure servers.

Your trust is as important to us as your smile. We look forward to serving you.